Acumatica Cloud ERP
Enhancing Business Productivity Through Acumatica:
A Comprehensive Cloud-Based ERP Solution
Acumatica is a cloud-based Enterprise Resource Planning (ERP) software suite designed to help businesses centralize and optimize their core processes, including financial management, customer relationship management (CRM), inventory management, project accounting, and more. Unlike traditional ERP solutions, Acumatica offers an adaptable and customizable platform that grows with your business, without the need for costly hardware installations or maintenance
More Insight to Acumatica
True Cloud Platform
Acumatica operates entirely in the cloud, enabling real-time access to data from any location, device, or web browser. This cloud-native approach ensures seamless collaboration among teams, remote working capabilities, and automatic software updates for improved performance and security.
Flexibility and Customization
Businesses have diverse needs, and Acumatica caters to this by providing a highly configurable system that adapts to specific workflows and processes. Customization options are user-friendly, ensuring businesses can mold Acumatica to their unique requirements without extensive coding knowledge
As your business grows, Acumatica grows with you. The platform offers the flexibility to add new users, functionalities, and modules, allowing your ERP system to evolve in tandem with your changing business needs.
Acumatica seamlessly integrates with third-party applications, allowing you to connect various business tools and platforms. This integration enhances data visibility, eliminates silos, and enhances decision-making across the organization.
What Lexiicon Offer?
Our Approach To Addressing Your Inquiries
The support tickets will be prioritized based on their impact on the business operation
|SL1 - Critical||Serious defect, problem and/or disturbance in the Services, which is causing the Services severely disturbed or severe performance degradation.
A complete outage of the system
Users are unable to access the system or service
Service security measures and controls have been compromised.
|Within One (01) Hour|
|SL2 - Major||System or application experiencing a service-affecting interruption and there may be a risk of recurrence.
Service is still available, but one or more functions are unavailable.
Recent modifications to the system cause a critical service to operate in a way that is different from;
1. That described in the Product Definition
2. That accepted in User Acceptance Testing.
|Within Two (02) Hours|
|SL3 - Minor||A fault that has no current impact on the Customer’s operations.
Immediate attention is not required.
An acceptable workaround may exist, but permanent fix cannot be deferred beyond target time.
Request for upgrades, new functionality or other changes which may not be handled by the support team.
|Within Twenty-Four (24) Hours|